"We needed a solution that met the complex needs of providing a Service Desk in a Healthcare Organization. SunView Software and ChangeGear® provided this at a significant cost savings."

Jeff Miller
IT Controls
Catholic Health

Industry Solutions - Healthcare

IT Change Control & Configuration Management

According to HIMSS over 69% of healthcare organizations are adopting or expanding their Electronic Medical Records (EMR) applications. Integration of EMR systems, in addition to the needs of providing support and access to IT services 24 hours a day, present significant complexity to the management of critical IT resources. Health Organizations looking to meet their standards and see ROI on their IT Service Management investment should look to:

  • Modernize the Service Desk from a restrictive legacy system, to an easily manageable and customizable solution.
  • Implement Change & Release Management module with features including auditable change records – to establish change controls for HIPPA and EMR requirements.
  • Deploy a Configuration Management Database (CMDB) in order to manage critical IT assets across the healthcare delivery network.
  • Provide a Service Catalog, enabling Self Service & Request fulfillment access to users 24 hours a day.

SunView Software’s ChangeGear solution provides your team with the critical tools needed to improve the delivery of IT Services across the healthcare delivery network. This means you will be increasing availability, introducing the automation of IT best practices (like ITIL and CoBit), and reducing the cost & complexity of managing a Service Desk during the modernization of your organization.

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ChangeGear is an easy-to-use and simple-to-deploy, web-based application – giving you greater IT infrastructure visibility, improving operational efficiency and ensuring compliance with regulations, directives, and security controls.

Service Catalog - The ChangeGear Service Catalog provides a centralized location for the diverse set of services your organization provides. From there, users can browse the services available to them, and submit requests at their convenience, 24 hours a day. All requests are then automatically routed to the correct member of your team. This means improved efficiency by getting the request to the correct area each and every time. Of course, this doesn’t stop with just a few services and requests. ChangeGear’s customizable interface means every IT service request you receive today can quickly and easily be represented via the Service Catalog.
Learn more about the ChangeGear solution for Service Catalog...

Service Desk - A web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.
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Change Management - A best-of-breed Change Management solution for organizations who need the functionality of an enterprise-level solution for managing IT change. ChangeGear Plus can be seamlessly integrated with your existing helpdesk, system monitoring, or other critical IT systems. Learn More…
Configuration Management Database (CMDB) - A federated repository of IT resources including business services, hardware, software, users, documentation, and configuration. ChangeGear gives you complete visibility of every component in your IT virtual and physical infrastructure with the built-in auto-discovery, dependency mapping, and configuration auditing.
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Why ChangeGear:
  • Easy to Use – intuitive Web 2.0 interface
  • Simple to Deploy – deploy in days, not months
  • Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
  • Seamless Integration – easily integrate with other systems or processes
  • Flexibility – quickly adapt processes to meet your business needs without coding
  • ITIL Alignment – utilize ITIL-based processes out of the box for fast ROI

ChangeGear provides healthcare organizations with the tools they need to discover, document, and manage critical IT assets, establish IT controls best practices like ITIL, MOF, and CoBit, and implement automation for managing IT changes that ensures a secure, available EMR solution across the continuum of care.

Secure EMR Systems – ChangeGear helps you meet the key EMR security provisions to adhere to HIPAA security and reliability standards. With automated approvals and notifications, historical audit-trails, and real-time views of change activities, ChangeGear gives you a way to track, manage, and control changes to your IT infrastructure.

Infrastructure Visibility – ChangeGear provides unparalleled visibility into your assets and resources by enabling IT organizations to automatically discover applications, virtual servers, and other network devices. ChangeGear will also map all dependencies and relationships of the network devices, services, etc. With comprehensive knowledge of the assets you possess, you can easily manage departmental systems brought into the infrastructure and you can consolidate, optimize, and reallocate resources - helping maximize the technology investment.

Operational Efficiency – ChangeGear provides a number of key benefits that can result in operational efficiency. With ChangeGear you can automate tasks and notifications, leverage staff resources, and optimize your current IT infrastructure. By having a software solution like ChangeGear that focuses on operational efficiency, your IT organization can work smarter - increasing productivity, reducing costs, and streamlining your IT processes.

Security and Control – ChangeGear enables organizations to apply security policies and procedures consistently across the entire IT environment. This allows organizations to be better able to preserve the integrity of information by limiting errors and reducing the risk of fraud. ChangeGear can also help institute a formal risk management framework that puts some thoroughness around how IT measures, accepts, and manages risk, as well as reporting on what IT is managing in terms of risk.

Automate Change Processes – ChangeGear simplifies how you manage your IT processes. Using the built-in policy automation tool, you can automate routine tasks, such as infrastructure monitoring, and provide automated responses for known conditions. Basic automation of routine tasks can simplify change management significantly by reducing staff time spent on everyday functions and by increasing the scale of operations that can be achieved by a staff member.


Implementing an EMR system adds complexity to the management of critical systems because it touches every part of the IT environment. With EMR, every medical record must be secured against unauthorized access, yet the information must also be made easily available to healthcare staff and patients. The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that was enacted to improve the efficiency of healthcare delivery by establishing guidelines for standardizing electronic patient data interchange and securing EMR confidentiality.

ChangeGear helps you put the IT controls and measures in place to ensure the confidentiality, integrity, and availability of electronic patient data is maintained. With ChangeGear, you can establish, secure, document, and manage your entire change control and configuration management processes. This includes the adding, modifying, replacing, or removing critical asset hardware or software from your environment. Also, you can implement ChangeGear’s supporting Configuration Management Database (CMDB) to identify, control and document all entity or vendor-related changes to hardware and software components of assets pursuant to the change control process.

To ensure that your IT infrastructure is secure, ChangeGear provides role-based security features, workflow and business process automation, automated approvals and notifications, historical audit-trails, configuration auditing, and real-time reporting of change activities.

Learn more by downloading the Healthcare Solution Brief.

FISMA, FIPS 200, NIST SP 800-53 – For Government Entities

The Federal Information Security Management Act of 2002 (FISMA) and the associated NIST standards are driving all federal agencies to adopt a security risk management approach. This approach requires accurate reporting of inventory and security controls as well as the ability to effectively control configuration change.

ChangeGear helps you meet the key provisions of today’s federal regulations and standards such as, FISMA, FIPS 200 and NIST SP 800-53. With automated approvals and notifications, historical audit-trails and real-time views of change activities, ChangeGear gives you a way to track, manage, and document IT infrastructure and configuration changes.

Meet NIST Requirements to Automate Configuration Change Control
  • Automate configuration change control process to include approval by Change Control Board
  • Support emergency change request workflows
  • Systematically document proposed changes (proposal, justification, implementation, test/evaluation, review, disposition) and provide audit-trail of configuration changes
  • Report on approvals that are not received in a timely manner
  • Support impact analysis of IT system and configuration changes
Meet NIST Requirements to Automate Information Systems Component Inventory
  • Develop, document, and maintain a current inventory of IT system components
  • Maintain an audit-trail of component changes
Contact SunView Software Sales Specialist
SunView Software Inc.
10210 Highland Manor Dr.,
Suite 275
Tampa, FL 33610

Tel: 813-840-4027
Fax: 813-840-4040
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Case Studies
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