ChangeGear Enterprise - MSP Edition
As an MSP you are focused on delivering efficient IT services to a broad range of customers. Having a robust ITSM platform is essential for delivering cost effective solutions for customers while maximizing productivity of your staff. ChangeGear® is a proven ITSM platform for automating processes and establishing best of class customer communications that are critical to stay competitive in today’s market.
One Package, Four Great Solutions
“As a Managed Service Provider, the flexibility, as well as the automation enhancements provided by SunView Software’s ChangeGear has allowed us to provide a customized experience based on each customer’s products. The interface is simple to use for the customer and provides us with the detailed control of information required on our side.”
- Brian Freeman,
Project Engineer GoIWx
- Asset Discovery & Configuration Management - Document and manage customer assets to achieve optimum performance and up-time. Automated discovery will allow you to quickly assess potential client’s infrastructure and keep you current on existing customer add, move, and deletes.
- Service Desk – Automate incident management, problem management, knowledge management, and request fulfillment for customers. Keep your team focused on the right tasks based on SLAs.
- Service Catalog – Deliver you customers a personalized web 2.0 portal for finding and requesting services.
- Change Management – Automate process for managing change to critical service assets in the IT environment. Maximum up time and security for you and your clients.
Manage more Customers with Same Staff
- Improve staff productivity by automating service delivery workflows
- Maintain an accurate accounting of assets under management
- Streamline customer request fulfillment with automated processes
- Eliminate point solutions for IT service delivery & support
Grow Your Business
Streamline Customer Acquisition and Expansion
- Automated asset discovery for accurate proposal development
- Handle service management requirements for multiple customers in one system
- Provide customers with one-stop web-based portal for service offerings
Improve Customer Satisfaction
Reduce Customer Churn with Outstanding Service Delivery
- Self-service portal provides customers complete visibility into their services
- Advanced communication and reporting to keep customers informed
- Full lifecycle asset and configuration management
- PSCU Financial Services - learn how they decreased the amount of time to produce PCI reports by almost 75%.
- eTelecare - find out how they hit their corporate goal of 99.999 percent uptime for the first time.
- Alverno - see how they were able to reduce operating costs and increase system uptime.