ChangeGear Enterprise - MSP Edition

As an MSP you are focused on delivering efficient IT services to a broad range of customers. Having a robust ITSM platform is essential for delivering cost effective solutions for customers while maximizing productivity of your staff. ChangeGear® is a proven ITSM platform for automating processes and establishing best of class customer communications that are critical to stay competitive in today’s market.

One Package, Four Great Solutions
“As a Managed Service Provider, the flexibility, as well as the automation enhancements provided by SunView Software’s ChangeGear has allowed us to provide a customized experience based on each customer’s products. The interface is simple to use for the customer and provides us with the detailed control of information required on our side.”

- Brian Freeman,
Project Engineer GoIWx
  • Asset Discovery & Configuration Management - Document and manage customer assets to achieve optimum performance and up-time. Automated discovery will allow you to quickly assess potential client’s infrastructure and keep you current on existing customer add, move, and deletes.
  • Service Desk – Automate incident management, problem management, knowledge management, and request fulfillment for customers. Keep your team focused on the right tasks based on SLAs.
  • Service Catalog – Deliver you customers a personalized web 2.0 portal for finding and requesting services.
  • Change Management – Automate process for managing change to critical service assets in the IT environment. Maximum up time and security for you and your clients.
Increase Profitability
Manage more Customers with Same Staff
  • Improve staff productivity by automating service delivery workflows
  • Maintain an accurate accounting of assets under management
  • Streamline customer request fulfillment with automated processes
  • Eliminate point solutions for IT service delivery & support
Grow Your Business
Streamline Customer Acquisition and Expansion
  • Automated asset discovery for accurate proposal development
  • Handle service management requirements for multiple customers in one system
  • Provide customers with one-stop web-based portal for service offerings
Improve Customer Satisfaction
Reduce Customer Churn with Outstanding Service Delivery
  • Self-service portal provides customers complete visibility into their services
  • Advanced communication and reporting to keep customers informed
  • Full lifecycle asset and configuration management

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Case Studies
  • PSCU Financial Services - learn how they decreased the amount of time to produce PCI reports by almost 75%.
  • eTelecare - find out how they hit their corporate goal of 99.999 percent uptime for the first time.
  • Alverno - see how they were able to reduce operating costs and increase system uptime.