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IT Change Management: Understanding & Implementing ITIL Best Practices

In today’s demanding business climate, it is vital for organizations to have an automated change management process in place that allows them to track, manage, and control all changes that are introduced into their IT infrastructure.

This free whitepaper will help you:
  • Understand the importance and value of Change Management
  • Explore the benefits of implementing change control processes
  • Discover ITIL, a practical approach to Change Management

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Case Studies
  • PSCU Financial Services - learn how they decreased the amount of time to produce PCI reports by almost 75%.
  • eTelecare - find out how they hit their corporate goal of 99.999 percent uptime for the first time.
  • Alverno - see how they were able to reduce operating costs and increase system uptime.